KD

Keith D.

Senior Manager | Head Of Customer Success at Boardpac

Keith D. has a diverse work experience spanning several industries. Their most recent position is as the Senior Manager and Head of Customer Success at BoardPAC, where they are responsible for overseeing global account management, client services, and international relationships for clients across various countries. Keith provides strategic direction and leadership to multiple teams across global offices.

Prior to that, Keith worked at Pyxle as the Head of Digital Transformation. In this role, they managed the entire digital business process, including account management, creative, production, digital advertising, and digital analysis teams. Keith provided overall strategy and direction for projects in Canada, the UK, and Sri Lanka.

Before Pyxle, Keith worked at MullenLowe Sri Lanka as a Senior Account Manager. Keith oversaw key advertising accounts across various industries and was responsible for client services and brand management.

At HSBC, Keith served as a Project Controller, where they managed projects and ensured client requirements were met. Keith also maintained relationships with sales and production teams and actively cross-sold the department's services.

Earlier in their career, Keith worked at HAMEEDIA GROUP as a Manager of Advertising and Promotions, where they reported directly to the company's management. Keith also worked at GFX Design Solutions as a Brand Services Manager, where they handled project management and marketing communications campaigns for various clients.

Overall, Keith has demonstrated expertise in customer success, digital transformation, advertising, project management, and marketing communications.

Keith D. obtained a Master's Degree in Project Management from Cardiff Metropolitan University from 2014 to 2016. Prior to that, they completed their Ordinary Level and Advanced Level education at S. Thomas' College Mount Lavinia from 1987 to 2000. Additionally, they have an MBA with a special focus on project management from Cardiff Metropolitan University, although the specific details of when and where they obtained this certification are not provided.

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Timeline

  • Senior Manager | Head Of Customer Success

    April, 2022 - present