Alex Cassells

Alex Cassells currently serves as a CX Specialist at Boatsetter, where responsibilities include enhancing customer experiences for renters, owners, and captains, as well as developing effective strategies and ensuring customer satisfaction. Prior experience includes a role as a Quality Analyst at Foundever, focusing on process implementation and performance improvements, and serving as a Junior Fraud Account Specialist, where Alex undertook fraud risk management and investigations. Earlier in the career, Alex was an Account Executive at GetMyBoat, facilitating client relationships and business growth. Alex holds a Bachelor's degree in Architecture from Universidade Federal da Integração Latino-Americana - UNILA.