Cody L.

Cody L. has extensive work experience in the customer service and operations field. Cody currently holds the position of Head of Customer Services and Head of Customer Experience Management at BOC Group Life Assurance Company Limited since May 2020. Prior to that, they were the Head of Customer Services at the same company starting in September 2017. Before joining BOC Group, Cody worked at 友邦保險, where they held various roles including Head of Operation, Contact Management - (Insurance, Corporate Solutions and Pension) from August 2016 to September 2017, Senior Manager, Call Center - (Insurance Operations) from August 2013 to August 2016, Manager, Call Center - (Insurance Operations) from March 2010 to August 2013, Assistant Manager from March 2008 to March 2010, and Team Leader from March 2006 to March 2008.

Cody L. has obtained a Bachelor of Business Administration (B.B.A.) degree from The University of Hong Kong. The specific years of attendance and the field of study are not provided.