Laura Dibartolo

Laura DiBartolo has extensive experience in customer service management, with a career spanning over four decades. Currently serving as Customer Service Manager at Bogen Communications, Inc. since August 2011, Laura oversees a team of eight associates, including remote locations, and is responsible for training, coaching, cross-training, and managing the budget process. Previously, Laura held the role of Customer Service Manager at CAPEZIO / Ballet Makers Inc. from November 2001 to November 2010, where management included a team of 15 associates and oversight of recruitment for both Domestic and Canadian Divisions. Earlier experience includes serving as Call Center Director for Customer Service & Telephone Sales at The Great American Business & Economics Press, Inc. from June 1983 to July 2001, managing a staff of 40 associates and promoting growth in outbound sales and customer service for both domestic and international operations.