Dr. Sukumar Lakhapate

Sukumar Lakhapate is an experienced analyst with a robust background in service desk operations, fraud analysis, and financial management. Currently serving as a Service Desk Analyst at Boku since May 2022, Sukumar successfully established a team to manage communication with carriers and merchants, ensuring seamless operational processes. Previous roles include Service Desk Analyst at Rock Frozen Food, where Sukumar developed unique applications and procedures, and Operations Analyst at American Express, focusing on compliance and internal controls. With a comprehensive educational background including a PhD in Business Administration from ABMTC and a PGDM in Tourism and Travel Services Management, Sukumar possesses a strong foundation in management and operational efficiency. Additionally, earlier roles involved crucial responsibilities in incident response, fraud analysis, and financial tasks, contributing to a well-rounded expertise in the field.