Marieke Miltenburg

Marieke Miltenburg, CCXP, is a seasoned customer experience strategist currently leading the Customer Experience Management team at bol.com since May 2018. This role follows Marieke's previous position as a Customer Journey Developer, where insights into customer satisfaction and pain points were prioritized. Marieke has also served as Marketing Manager for bol.com’s book division and has extensive entrepreneurial experience, including ownership of the agency Written Creativity. Prior roles include online marketing at Jacobs Douwe Egberts, project management at Shopping Minds and Redkiwi, and website management at Inretail. Marieke's academic background includes a Bachelor of Science in Science of Communication and Information from Utrecht University, a Master's degree in Communication and Information Science from the University of Groningen, and a postgraduate degree in Irish Studies from University College Cork.