Natia Gasitashvili

Natia Gasitashvili is an experienced professional with a strong background in customer support and operations management, currently serving as Customer Support Lead at Bolt since June 2020. In this role, Natia focuses on enhancing internal processes to improve organizational efficiency, coordinating the Customer Service team to achieve key performance indicators while delivering excellent service. Previously, Natia held various positions at Bolt, including Activations Team Lead and Supply Operations Specialist, where responsibilities included optimizing operational processes, managing budgeting, and providing high-quality support to drivers and riders. Natia also worked as a private tutor and as a Sales Consultant at the Bank of Georgia. Natia obtained a Bachelor's degree in Business Administration and Management from the International Black Sea University and participated in an exchange program focusing on Finance and Marketing at the Stockholm School of Economics in Riga.