Edwin Ng Keck Tsing

Edwin Ng Keck Tsing serves as the Group Customer Experience Manager at bolttech, responsible for leading the regional customer experience strategy across multiple Asian markets for Samsung Care+, achieving a significant turnaround in Korea’s NPS program. Previously, as Head of Customer Experience at CARSOME, Edwin oversaw the complete customer journey and developed comprehensive strategies for senior management. Experience at AirAsia included roles such as RBV Executive and Acting Assistant Manager, where Edwin focused on enhancing customer happiness through various channels. Edwin's early career involved supporting sales and marketing operations at INTI International University and engaging in internships and ambassador roles, complemented by academic qualifications, including an MBA and an MA in Management Studies.