Colleen Curran

Colleen Curran has over 12 years of customer experience experience. Colleen began their career at MidwayUSA in 2008 as a Customer Support Agent, where they developed a reputation as a role model and respected team member by energetically communicating to customers while providing excellent customer support. Colleen then moved to Customer Support Administrative Assistant, where they improved customer experience by synthesizing 3,750 customer feedback comments and translating the good ideas into comprehensive customer key requirements and actionable items. In this role, they also assisted in generating 2,750 new customers and increasing sales, monthly visitors and exposure. Later, they were promoted to Customer Support Supervisor, where they had full administrative and leadership responsibility for 15-20 direct reports and trained 105 customer support representatives. Colleen also implemented a re-designed training program, decreasing the amount of training time by 60%.

In 2018, Colleen Curran moved to Burrow as Manager, Customer Experience, where they owned overall CX performance, including KPIs, staffing, channels, and platforms. Additionally, they created new programs for recruiting, training, and coaching and optimized CX operations with improved CRM workflows, reporting, and documentation processes. Later that same year, they moved to LOLA - mylola.com as Sr. Manager, Customer Experience, and then Manager, Customer Experience.

In 2020, Colleen Curran moved to Bonafide Health as Director, Customer Experience and Sr. Manager, Customer Experience.

Colleen Curran earned a Bachelor's Degree in Psychology from Columbia College.