Client Services Administrator

Bonhams is an international auction house, founded in 1793, which holds more than 400 specialist sales a year in 60 different categories at our flagship salerooms in London, New York, Los Angeles, and Hong Kong.

We are seeking a passionate and energetic Client Services Administrator to join our Client Services team in Los Angeles, CA. The position is for a full-time basis. Primarily focused to provide an outstanding experience to our visitors and clients. We are looking for individuals who are positive, quick problem-solvers who thrive in a busy and highly visible role. The position is a career-focused entry point for someone passionate for the arts and looking to gain a foundation in an international auction house.  Bonhams offers a range of fine-art services not limited to appraises works of art and conducting auctions - this role primary focus is client relationship building.

Fluency in Mandarin is a plus but not a requirement

Key tasks include, but are not limited to:

• Manage the front desk and ensure that the lobby area is always clean and tidy

• Ensure that our visitors and clients feel acknowledged, welcomed, and well informed, and are quickly connected to appropriate Bonhams department and staff members should they have any inquiries

• Stay informed and aware of the preview and auction schedule for each of our locations

• Service client queries quickly and accurately by phone, team email inbox, and in person

• Assist with the full scope of pre and post-sale administration before and during auction; including vetting and processing bids & registrations, managing the day of sale events, & assisting with post-sale logistics

• Manage client's accounts, updating internal systems with client details and ensuring appropriate IDs are on file & compliant

• Engage in cashiering responsibilities, such as handling cash and recording payments accurately, and balancing sales

• Supply Bonhams shipping quotes and coordinate with the operations and shipping departments for collections

• Be flexible with your schedule, as this role provides support during special events, weekend sale previews and offsite auctions

• Maintain a supply of current auction details and schedule at the front counter

• Oversee the opening and closing of the lobby daily

• Support new hire and ongoing training initiatives

• Be available and interested in assisting with ad-hoc projects & initiatives as they arise

Qualifications:

• Bachelor’s degree with 1-2 year’s relevant work experience

• Comfortable working in a fast-paced environment with multiple deadlines

• Great attention to detail and consistent, proactive, internal and external communication

• Technology savviness, willing to learn and adapt quickly to new programming

• Seamlessly re-directs to a constantly shifting attention prioritization

• Excellent demonstration of first-class customer service skills and experience dealing with a diverse range of people

• Fluency in Mandarin or another language is preferred

• A positive team player who is able to maintain knowledge of departments, personnel, names and titles of senior management and executive officers, as well as branch locations

• Possess a genuine interest and thorough knowledge of art history and art market

• Proficiency in Microsoft and Outlook programs and database software

• Must be flexible to cover a fluid and growing sales schedule, inclusive of evenings and weekends

In addition to an active and progressive work environment, Bonhams offers a competitive benefits package, including medical, dental and vision insurance, retirement plans with a company match, flexible spending accounts and commuter benefits. We encourage a healthy work/life balance and offer a generous vacation policy.

What We Offer

In addition to an active and progressive work environment, Bonhams offers a competitive benefits package to encourage work/life balance, including:

• Excellent medical, dental and vision insurance – HMO, EPO, PPO with FSA and HSA
• 20 days paid time off (PTO)
• 12 paid holidays and holiday break from Christmas to New Years Day
• 16 weeks fully paid parental leave and flexible work arrangements
• 401(k) retirement plan with company contribution
• Life insurance with AD & D
• Short- and long-term disability
• Paid cellphone and data service
• Tuition reimbursement
• Commuter benefits (transit and parking)
• Employee assistance program (EAP)
• Professional development: free online training and expansive content library
• Onboarding buddy: 90-day mentor to welcome and orient new joiners
• Employee resource groups: social club, diversity committee, mentorship program
• Sponsored socials: annual staff art exhibition, annual summer and holiday parties, monthly birthday treats, weekly breakfast

$22.00 an hour plus OT eligible 

Bonhams is an Equal Opportunity Employer. As part of our commitment to fight for equality, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

Applicants who best match the position skills and qualifications will be contacted.

Bonhams participates in E-Verify.