Kallie Carmical

Kallie Carmical serves as the Call Center Manager at Bonney Plumbing, Electrical, Heating and Air since December 2019, where responsibilities include enhancing customer experience, managing performance appraisals, and coordinating daily operations. Prior experience includes working as a Hospital Billing Representative at Sutter Health, focusing on patient communications related to billing and insurance, and as a Warehouse Team Lead at Teleplan International, overseeing tracking and reporting of operational metrics. Earlier roles include Operations Manager at Goodwill Industries International, where Kallie mentored new hires and ensured operational efficiency in store processes.