Joan Salvatella

Co-founder at bookline

Joan Salvatella has a diverse work experience spanning multiple industries and roles. They co-founded and served as the CTO at bookline, a leading Conversational AI company in Spain. Joan also worked as a Startup Mentor at ACCIÓ, a public agency promoting competitiveness and growth in Catalan enterprise. They were a Board Member and COO at get.chat sp z o.o., where they provided integration and ticketing solutions for messaging platforms. At 360dialog, Joan served as the Head of Integrations & Product Operations, focusing on WhatsApp Business API. Prior to that, Joan worked at Accenture España as an Artificial Intelligence Consultant, Senior Analyst, and Analyst, specializing in voice bots and robot interfaces. They also gained experience as a Full Stack Engineer at Narwal Technologies and as the Founder & Director of Milprofes, a private tutors and academies search engine. Before that, Joan worked as a Research Scholar at the National Institute of Informatics and Universitat Politècnica de Catalunya. They started their career as a Frontend Engineer at Barcelona Digital Technology Centre. Overall, Joan possesses extensive knowledge and expertise in Conversational AI, startup mentoring, integrations, and artificial intelligence.

Joan Salvatella attended the Universitat de Lleida from 2009 to 2012, where they earned a Bachelor's Degree in Computer Engineering. Joan then pursued their MSc in Computer Engineering at the Universitat Politècnica de Catalunya from 2012 to 2018. In April 2018, they obtained the "Architecting with Google Cloud Platform Specialization" certification from Coursera. Additionally, in March 2018, they completed the "Essential Cloud Infrastructure: Core Services" certification from Coursera. Joan also has a certification in "Private Equity and Venture Capital" from Coursera, although the specific date of completion is not provided.

Location

Barcelona, Spain

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bookline

Bookline es una empresa especializada en el desarrollo de asistentes de voz que responden al teléfono. Uno de los grandes retos a los que se enfrentan los restaurantes es el número de llamadas que reciben a diario para realizar reservas. Se estima que un 60% de las reservas sigue llevándose a cabo por teléfono, lo que en muchas ocasiones implica que los negocios reciban más de mil llamadas al mes; de las cuales difícilmente pueden responder un 50%. Una llamada perdida es una reserva potencialmente perdida y especialmente, una mala experiencia asociada al restaurante para el cliente. Nuestro objetivo consiste en evitar que no se pierda ninguna de estas llamadas y garantizar que la experiencia del cliente en el restaurante sea buena desde el primer contacto. El personal puede ver reducido su tiempo de atención al teléfono para focalizarse en atender a los clientes presentes en el establecimiento.


Headquarters

Barcelona, Spain

Employees

11-50

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