Marta Nadarynska

Marta Nadarynska is a seasoned professional with extensive experience in customer service and operations management. Currently serving as the Head of Customer Service at Booksy since September 2019, Marta leads a geographically distributed support organization, overseeing customer experience and optimizing service operations. Previously, as Head of Operations at Wonga, Marta established customer service strategies and built multiple teams, dramatically improving customer satisfaction through innovative, data-driven solutions. Marta's earlier roles include Operations Manager at Bank Handlowy w Warszawie S.A. and Senior Process and Product Specialist at Citi, focusing on complex project management and compliance within retail banking. Marta holds an Executive MBA from the University of Warsaw and has pursued additional studies at Stanford and SGH Warsaw School of Economics, complemented by a Master's degree in Environmental Science from Nicolaus Copernicus University.