Sacha L.

Sacha L. is a seasoned professional in Customer Success Strategy and Operations, currently serving as Senior Manager at Boomi since August 2022, with prior roles at SonicWall as Global Gainsight & Solutions Senior Analyst, and Benevity as Client Success Operations Lead. Experience includes managing customer success implementations for enterprise-level software clients and utilizing cutting-edge technology as a Gainsight Partner. Sacha has demonstrated leadership as Team Lead at Absorb Software, enhancing client retention and satisfaction while achieving peak NPS scores in the LMS industry. A background in music includes roles as a Guitar Instructor and Producer/Engineer at Perfect Filth Studios, alongside educational credentials in New Media Production and Design from SAIT.