Chin S.

Chin S. has a diverse work experience starting from 2016. They worked as a Sales Promoter at SOGO Department Store for a brief period in 2016, followed by a role as a Sales Promoter at Sa Sa International Holdings Limited from 2018 to 2019.

In 2020, Chin S. joined Scicom MSC Berhad as an Ecommerce Post Sales Executive (Lenovo) and also received training to become a Team Lead. They were responsible for managing inbound calls, emails, and chats from customers, providing first-level problem identification, and coordinating with internal departments for issue resolution. Chin S. also led a team of 8 customer service agents and acted as a point of escalation for sales-related complaints. They monitored service performance, ensured targets and KPIs were met, and maintained customer interactions in the company's CRM system.

From 2021 to 2023, Chin S. worked as a Customer Experience Specialist at Grab. In this role, they provided quality customer support through voice and digital channels, gathered feedback, and addressed front-line issues such as application failures, payment problems, and product inquiries. They were responsible for determining and delivering accurate solutions to customers on the spot.

Currently, Chin S. is working at Boostorder as a Product Support Executive, starting in 2023. Additional information about this role is not provided, such as the specific responsibilities or the end date for the role.

From 2016 to 2018, Chin S. attended the International Open College, where they obtained a Diploma in Business Administration and Management, with a focus on General studies.