Born Digital
Jan Pavel is an experienced AI Business Consultant at Born Digital since October 2022, with prior expertise as a Process Improvement Manager for AXA Partners. During the tenure at AXA Partners from September 2018 to September 2022, Jan was responsible for implementing end-to-end processes for onboarding over 60 new clients annually, deploying innovative technologies such as RPA and AI, and establishing a quality management system across the CEE Region. Jan's background includes roles at innogy Česká republika and O2 Czech Republic, focusing on process optimization, standardization, and automation, with a strong foundation in Lean Six Sigma methodologies. Additionally, Jan served as an Operational Excellence Lead at Accenture, where innovative operational improvements were driven across various projects, notably in the retail sector.
Born Digital
Born Digital added all channels such as calls, email, and chat. It is digitalizing overall customer care, experience, and interaction by covering all channels using AI. They help companies with the digital transformation of contact centers. Born Digital's AI omnichannel platform assists businesses with the digital transformation of contactcenters, allowing them to handle many times more clients - quickly, easily, and stress-free.