Hadeel Osama

Hadeel Osama has a varied work experience in customer support and sales roles. Hadeel is currently working as a Customer Care Team Lead at Bosta since October 2022. Prior to this, they were a Sales Representative at Bosta from January 2022 to October 2022. Hadeel also worked as a Client Support Specialist at the company from July 2021 to January 2022.

Before joining Bosta, Hadeel worked at Breadfast as a Senior customer support associate from May 2021 to July 2021. Prior to that, they worked as a Customer Support Associate at Breadfast from September 2020 to May 2021.

Hadeel started their career at Uber where they served as a Customer Service Representative from March 2017 to May 2020.

Hadeel Osama attended Cairo University from 2007 to 2015, where they earned a Bachelor's degree in Information Systems. In June 2020, they obtained several certifications including Developing Self-Awareness, Leadership Foundations, and Six Sigma Foundations from LinkedIn. Additionally, they obtained an ISTQB Foundation Level certification from SECC, although the specific month and year of obtaining this certification are not provided.