Hanie Hashem

Hanie Hashem has a diverse work experience spanning over several years. In 2010, they worked as a Customer Service Representative and Co-Trainer at HSBC. From 2015 to 2016, they served as an English Teacher at Manarat Al-Riyadh School. Subsequently, they joined Raya Contact Center in 2017, where they took on the role of a Back Office Executive and later became an Operations Team Lead.

In 2019, Hanie moved to Swvl, where they held multiple positions. Initially, they worked as a Quality Assurance and Training Specialist, responsible for building the Quality Assurance team and developing monitoring and coaching processes. Later on, they became the Customer Experience Team Lead, managing the team's performance and collaborating with the training team. Finally, they served as the Global Training Team Lead, creating training materials, conducting training sessions, and evaluating trainees' performance.

In 2021, Hanie joined My Blog as a Content Creator and Marketing Specialist, focusing on designing content strategies and launching social media and email marketing campaigns. Hanie then transitioned to Capiter in 2021 as a Community Support Supervisor, overseeing the support provided to the community. Currently, Hanie works at Bosta as a Business Onboarding Supervisor, starting their role in January 2022.

Hanie Hashem's education history includes a NanoDegree Professional in Digital Marketing from Udacity, which was completed in 2020. Prior to that, from 2003 to 2007, Hanie Hashem attended Ain Shams University and obtained a license degree in Teaching English as a Second or Foreign Language/ESL Language Instructor.