Mohamed Ibrahim

Mohamed Ibrahim has a diverse work experience that spans several industries. Mohamed began their career as a journalist, working for Akhbar Elyom newspaper from 2014 to 2019. During this time, they covered various government ministries and organizations. Mohamed then worked as a journalist for dotmsr from 2016 to 2017 and as a news editor for AlHayah TV Network from 2015 to 2016.

In 2019, Mohamed transitioned into the field of customer service and support. Mohamed joined Uber as a community operation specialist, where they handled driver inquiries and managed client inquiries to enhance customer satisfaction. Mohamed also worked as a customer experience associate at Breadfast from 2020 to 2021, where they focused on managing client inquiries and improving customer satisfaction ratings.

Mohamed then joined Bosta in 2021 and held multiple roles within the company. Mohamed started as a customer service specialist, handling client inquiries through chat. Mohamed later became a customer support training specialist, responsible for training both new and existing employees on technical and soft skills. Finally, they served as a customer care supervisor, overseeing daily operations and providing feedback to the tech team.

Most recently, Mohamed joined Wasla in 2023 as a customer experience lead. Specific details about this role and responsibilities are not provided. Overall, Mohamed's work experience showcases a strong background in journalism, customer service, and customer support.

Mohamed Ibrahim completed their Bachelor's degree in Mass Communication/Media Studies at Cairo University from 2013 to 2017. Additionally, they obtained several certifications, including Emotional Intelligence from Alfaisal University in February 2023, Foundations of Project Management from Google in December 2022, The Manager's Toolkit: A Practical Guide to Managing People at Work from the University of London in November 2022, Principles of Human Resource Management from Bayt.com in May 2022, Building Rapport with Customers from the Project Management Institute in March 2022, COMMUNICATION AND INTERPERSONAL SKILLS AT WORK from the University of Leeds in March 2022, Customer Service Foundations from the Project Management Institute in January 2022, Coaching Skills for Leaders and Managers from the Project Management Institute in November 2021, Delivering Bad News to a Customer from the Project Management Institute in November 2021, Designing a Training Program: Setting Goals, Objectives, and Mediums from LinkedIn in November 2021, Tips for Better Business Writing from LinkedIn in November 2021, Training Of Trainers from the International Board of Certified Trainers (IBCT) in October 2021, Basics of website optimization and SEO configuration, the best ways to get your website pages to Google search results, and how you can improve your local search results with Google My Business from Edraak إدراك in April 2020, and basics of journalism works from the Ministry of Culture (exact dates not provided). Mohamed also obtained certifications in Effective Networking (institution not specified), G Suite Certification: Drive and sheets from Google, Get a business online from Google, HTML Basics for beginner Course from YouTube, and How to cover social insurance issue from the International Labour Organization (dates not provided for these certifications).