Mohammed El-henawy

Mohammed El-henawy's work experience begins in 2017 when they worked as a Sales Specialist at dejavu Egypt, where they sold products and services, performed cost-benefit analyses, and maintained positive business relationships. Mohammed then joined Majorel in 2017 as a Customer Service Representative, where they responded to customer queries, identified customer needs, and shared feature requests and workarounds with team members. Mohammed was later promoted to Customer Support Team Lead, where they led the customer support team, monitored their performance, and conducted coaching sessions. In 2020, Mohammed joined Mico Live Streaming as an Online Content Moderator, responsible for auditing the quality of streaming videos and managing team scheduling. In the same year, they also worked for Bosta as a Client Support Executive, assisting customers with queries, social media escalations, and providing training to junior support representatives. Mohammed then became the Bosta Box Project Manager, where they launched the project, implemented work operating procedures, managed the after-sale team, and dealt with third-party operators. In 2021, Mohammed returned to Majorel as a Customer Support Lead, continuing to lead the team, monitor performance, and oversee day-to-day operations.

Mohammed El-henawy pursued their education in commerce and business administration at Helwan University from 2014 to 2020. Mohammed successfully completed their Bachelor of Commerce (BCom) degree with a specialization in International Business/Trade/Commerce.