Ramon Ortega

Ramon Ortega is an experienced IT professional with a strong background in help desk support and customer service. Currently serving as Help Desk Support Technician II at Boston Financial Investment Management, LP since November 2020, Ramon previously worked at Boston Capital as a Help Desk Technician, where responsibilities included managing day-to-day help desk tickets and providing end-user support. Prior to these roles, Ramon honed technical and customer support skills at Verizon Wireless as a Solutions Specialist, troubleshooting various smartphone issues, and at RadioShack as an Assistant Manager, leading a team and driving significant sales growth. Ramon holds an Associate of Science degree in Information Technology from Bunker Hill Community College, earned between 2013 and 2017.