Retail Sales Associate- FWB

Your Impact 

BOTE is looking to fill a role for a Retail Sales Associate (part time with potential to move to full time) responsible for executing industry-leading customer experiences across the business and increasing the satisfaction and lifetime value of our customers. This role is responsible for providing timely, exceptional support to the BOTE network of customers, while also identifying and capitalizing on ways to build lasting relationships with our customers that translate to value for the company. In addition to the competitive hourly pay, this position also pays commission based on products sold. This individual will work in our Fort Walton Retail store as scheduled by the Store Manager.

What You’ll Do 

• Be the voice of our brand to our customers and exude the BOTE mission by putting the customer at the center of everything we do.
• Serve as an advocate for our customers, always putting yourself in their shoes and execute accordingly.
• Learn the BOTE family of products, including paddleboards, Kayaks, Skiffs, Docks and all gear, to be able to speak to customers intelligently about the products. This includes in-depth knowledge of all product features, innovations and benefits.
• Work with a sense of urgency to ensure that all customer inquiries are responded to and resolved appropriately according to the company’s standard operating procedures.
• Working retail sales floor and placing customers on correct products.
• Warranty support in store.
• Processing returns/exchanges.
• Helping the Store Manager with delivery days and maintaining appearance of store.
• Assisting with store events as needed.
• Contributing to companies KPIs and sales targets.
• Other duties as needed.
• Friendly and comfortable with speaking directly with customers on the phone and through written communication and thinking on your feet.
• Ability to be confident, patient and polite when dealing with difficult situations.
• Fast learner who is willing to dive in and learn on the job.

What You’ve Accomplished 

• Passionate about the paddle industry, and the lifestyle that the BOTE brand represents
• Equivalent Related Professional Experience.
• Direct experience in Customer Sales and Service able to work self-sufficiently with limited direct supervision to accomplish tasks.
• Enjoy thinking outside of the box and solving problems with creative solutions.
• Excellent communication skills across all channels: in-person, phone and written.
• Excellent time management abilities with a proven ability to multi-task.
• Strong attention to detail and sales and service-oriented approach.
• Ability to work individually and in a team environment.
• Strong computer skills and adaptability learning new software platforms and data management processes.