Abby Thiersch

Abby Thiersch is an experienced professional in customer support and management, currently serving as Team Lead for Customer Support at Boulevard since May 2021, where responsibilities include leading a team of nine Support Specialists and ensuring quality assurance of team responses. Previously, Abby developed predictive conversational AI models as a Customer Support Specialist at Boulevard and held the position of Salon Director at Poppy & Monroe, overseeing operations and management of a retail location with annual sales exceeding $1 million. Earlier roles included National Account Executive at Houzz, managing 400 customer accounts and surpassing sales goals, and General Manager at FREEBIRD STORES, Inc., where responsibilities included operational management of a $1.5 million store.