Charlene Jackson

Charlene Jackson has over 10 years of work experience in the marketing and customer service industries. Charlene began their career in 2009 as an Alternative Sales Intern at TOMS, where they created a strategy to keep track of customer contacts for the department and managed relationships with business partners. Charlene then moved on to become an Online Store Representative, exhibiting proficiency in multitasking through live chat, phone, and social media platforms. Following this, they were promoted to Email Marketing Coordinator, managing the email calendar and deployment for all US marketing emails and collaborating with the creative agency in requesting and gathering digital assets. Charlene then became an Email Marketing Specialist, focusing on smart segmentation of the database to deliver optimal messages to each customer and taking the lead on supporting major marketing campaigns within the email space.

In 2015, Charlene Jackson joined Ralph Lauren as an Email Marketing Associate, optimizing the customer lifecycle by creating email programs outside the regular marketing stream and delivering weekly campaign reporting and monthly trigger program dashboards. Charlene was then promoted to Email Marketing Manager. In 2018, they moved to Milk Bar as an Email Marketing & Lifecycle Manager. Finally, in 2019, they joined Boundless Immigration as a Product Manager, Associate Product Manager, and Sr. Email Marketing Manager.

Charlene Jackson attended The University of Texas at Austin, where they earned a BS in Communication Studies and Business.