Robert Collins

Robert Collins has a long history of experience in the hospitality industry. Robert began their career in 2004 as an intern at the Lodge at Pebble Beach, where they performed front office functions and gained knowledge of working at the Concierge desk. In 2005, they moved to MonteLago Village Resort as a Night Audit, where they reviewed and reconciled front desk room charges, checked guests in and out, answered telephones, and posted room, tax, and charges to guest rooms. From 2006 to 2011, Robert worked at the Peninsula Beverly Hills in various roles, including Assistant Executive Housekeeper, Laundry Manager, Housekeeping Manager, and Housekeeping Representative to the Operations Committee and Standards Committee. In 2011, they moved to the Mandarin Oriental Las Vegas as a Housekeeping Manager, where they built a training model around the Forbes and AAA and increased laundry efficiency. From 2012 to 2014, Robert worked at The Service Companies as an Executive Housekeeper/Account Manager and Housekeeping Manager, where they managed KPI's client provide from guest survey and redesigned the department training program to increase new hire retention. In 2015, they moved to Flamingo Hotel & Casino Resort as the Assistant Director of Housekeeping, where they directed a department with over 600 employees and constructed a formula and model for scheduling team members with multiple different variables. Currently, Robert is working at Boundless Immigration as a Customer Success Manager since 2022.

Robert Collins obtained a Bachelor of Science in Hotel Administration from the University of Nevada-Las Vegas between 2002 and 2005. Robert also holds a certification in Customer Success Management Fundamentals from LinkedIn, which they obtained in October 2022.