Maintenance Crew Member - Kotor

About Boundless

Boundless empowers remote workers to experience - with their families - the nomad lifestyle many people without children have been enjoying for years. It creates a complete "live abroad" immersive experience for families looking to get the most of what the digital age and the world can offer.

Through premium kids-friendly lodging, a cutting-edge education system that follows the children wherever they go, Boundless brings together a community of like-minded families who want to explore the planet while working remotely and having a positive impact on their lives and the world.

Role Overview & Introduction to Hospitality Operations

This is a locally based role, as such you are required to live in the specific city or nearby. Your main role is to provide the best experience possible to our families through first class service and a positive ‘can do’ attitude. We are an inclusive company and look for team members that actively involve themselves in our community of team members and families. Building strong relationships with team-members and families is very important to us.

What We Offer

• Trust in you and your workmanship and expertise

• A fair salary package for your local destination

• Opportunity to participate in profit sharing and stock options plan

• Training by industry experts

• Opportunities for personal growth and learning

• Paid holidays to the legal local amount, plus public holidays

• Time-off and opportunity for volunteering

• Freedom to be creative and innovative in your practice

• Discounted accommodations and amenities

• Meal during the day

We will provide you with training, guidance and on-going support within your role.

Job Description 

Primary responsibilities

• Health and Safety: Implement/continue a health and safety schedule within the maintenance area that covers local requirements.

  1. Build and manage a daily/weekly checklist for legislative requirements,

  2. comply with all health and safety laws within the entire operations (Housing, Hub, EC, including common spaces/areas)

  3. Ensure PAT (electrical equipment across all our assets), follow local guidelines here. If there are no local guidelines, ensure this is completed twice a year on all appliances. Sticker proof to be in place.

• Support maintenance request execution within the operation and for our families alike. 

  1. Build and manage processes for maintenance across all assets, where knowledge/expertise is not available within

  2. Execute all ticketing requests for maintenance support to families and team members alike

  3. Ensure a seamless level of communication is practised and provided to either the guests directly or the HSK/OPS Supervisor for an efficient and professional follow up with our families at all times

  4. Efficiently and proactively use the Boundless Ticketing system to stay on top of Maintenance related requests and tasks.

  5. Work towards set goals as identified by Boundless to achieve appropriate response times to tickets opened

  6. Identify all issues raised on a monthly basis and compile this in a monthly report to be shared with Senior Management on location (The ticketing tool assists with this)

  7. Identify long term solutions for the top five occurring issues each month to work with a long-term vision and eliminating continuous challenges

  8. Undertake any ad-hoc basic requests that require any handyman works such as carpentry, plumbing or electrical

  9. Support the HSK/Operations Supervisor during Cohorts and particularly in the Cohort turnover period to ensure the apartments are set to Boundless standards in all aspects

  10. Identify and establish a list of 3rd party providers to assist with specific needs the local operation has (i.e. specific maintenance assistance required within the location, 24 hour call our support. This applies but is not limited to: electrical, plumbing, carpentry, building works vendors)

  11. Build and nurture relationships with identified 3rd party providers to ensure support is granted when needed

  12. Communicate 3rd party vendors and 24 hour call out options to Senior Management

  13. Establish a local Maintenance Google Drive Folder that obtains all necessary information to Senior Management and other members within the Operations team for continuous success during absence

• Build and manage a Preventive Maintenance Program (PMP)

  1. Use the Maintenance Management Software to establish a PMP program for all aspects of the business relating to maintenance

  2. Use the Ticketing system to schedule PMP tasks and close them off during Cohort periods. This should cover all health and safety related topics. Starting with PAT testing, all necessary regular testing as required by laws and continuing with all PMP needs for maintenance cleans and checks such as air conditionings, showerscreens, other electrical equipment etc. This list is non exhaustive and will be different from location to location

  3. Ensure those jobs are closed off as they are being attended to

• Support with storage and linen Inventory update/stock movement

  1. Assist in transportation of any stock items required by the business
  2. Assist with furniture movement and other movements required during Cohort turnover periods to ensure the team is assisted throughout in this crucial period for a successful outcome for arriving families

• Ensure any outside areas of Communal buildings, Hub, EC are regularly attended to:

1. 1. This will be based on seasonal requirements ensuring a professional and clean look of all our areas is achieved at all times. This includes but is not limited to upkeep of lawns, pressure washing floors of entrance areas and outdoor spaces.

   2. Where 3rd party assistance or additional equipment is required, obtain necessary quotes (ideal from two vendors for a best price guarantee) and obtain approval from Senior Management on location before confirming.

• Support the building of sustainable practices where possible.

  1. Identify and implement opportunities where sustainable practices can be implemented.

  2. Identify and leverage more sustainable products we can supply for our spaces / homes.

• Standards and Processes

  1. Establish and manage the local Google Drive Folder that obtains all necessary information on standards and processes for this area within your location

  2. Establish/Manage/Update all Standard Operating processes (Playbooks) and Chapters (Manuals and Checklists) for your area to ensure a business continuity is given at all times and a consistent service and work ethos is in place

Qualifications/Requirements

• Trained and qualified in a handyman area such as carpenter, painter, plumber or electrician.

• Extensive knowledge in handyman areas and a common sense to be able to understand all traits and requirements naturally

• Minimum 1 year of supervisory experience or experience in managing different contractors/areas at one time

• Experience in the hospitality industry with customer interaction.

• Positive interpersonal and communication skills.

• Enjoys working in a fast-paced, startup environment

• Ability to manage multiple projects at the same time and prioritise deadlines

• Detail oriented with a problem solving attitude