Francoise Clementi

Francoise Clementi is an accomplished professional with extensive experience in customer experience, project management, and consulting. Currently serving as the Head of Customer Experience - Products Launch & Quality at Bouygues Telecom since April 2014, Francoise is responsible for designing and implementing customer journeys for mobile and fixed broadband services, managing a team of 15 individuals. Prior to this role, Francoise held positions such as Transformation Project Director and Web Project Director within Bouygues Telecom, contributing to serious transformations and enhancements in customer service and website development. Previous experience includes a decade in marketing project management, and consulting roles at Cap Gemini Ernst & Young and PA Consulting Group, where Francoise focused on performance improvement and change management. Academic qualifications include a BA (Hons) in Marketing & Management from the University of Strathclyde and a Bac+4 in Marketing & International Management from KEDGE Business School.