Matthieu Dupuis

Matthieu Dupuis is a seasoned professional with extensive experience in artificial intelligence, business intelligence tools, and customer relationship management. Currently serving as the Head of AI and BI Tools at Bouygues Telecom since January 2015, Matthieu focuses on optimizing business operations through AI model development and managing various data-related tools. Prior roles include Head of Delivery for Salesforce omnichannel care CRM and Conversational AI, and Front Office and CRM consultant, where Matthieu implemented customer self-care portals and integrated solutions with Salesforce Service Cloud. Previously, Matthieu worked as an Agile Project Director at Solocal Group, managing e-commerce and web advertising platforms, and as a Business Developer and Project Manager at Capgemini, overseeing telecom IT projects and large account management. Matthieu began a career as an Architect at Bull, specializing in telecom call collection systems. Educational qualifications include an engineering degree from Ecole nationale d'Ingénieurs de Metz.