Simon Giraudy

Simon Giraudy has held various strategic roles at Bouygues Telecom since September 2007, currently serving as Director of Strategy and Innovation for Customer Care. In this position, Simon focuses on addressing growing customer expectations and leveraging advanced technologies. Notable achievements include leading a successful migration of the Service Cloud Console to Lightning and enhancing customer care solutions through Salesforce Service Cloud and Genesys. Simon's prior roles include Director of Strategy and Business Supports Functions, where customer care strategies and applications were defined, and Director of Commercial Strategy and Omnichannel, focusing on optimizing channel experience. Earlier experience includes operational management in the Digital Business Unit and contributions to revenue management at Hertz. Simon holds a Master 2 in Scientific Management from Université Paris Nanterre and a Master 1 in Econometrics.