Andrew Mutch

Andrew Mutch is an accomplished executive with extensive experience in customer operations and contact center management. As the Chief Customer Officer at BPA Quality UK since July 2014, Andrew drives global quality solutions in outsourced quality monitoring across 45 languages. Prior to this role, Andrew served as Vice President of International Customer Operations at Affinion International from June 2004 to July 2014, overseeing 13 contact centers in multiple countries and delivering award-winning customer service for over 17 million members. Andrew's career includes leadership positions at ebookers, Brakes, Bourne Leisure, and Calor Gas, with a proven track record of operational excellence, budget management, and strategic agenda setting in highly regulated environments.