Javier Pena

Javier Pena is an IT user engagement administrator at BPM LLP, responsible for managing daily support tickets and resolving technical issues across various applications and tools. Prior experience includes roles as an IT specialist at Girl Scouts of Northern California, where ticket resolution involved troubleshooting Wi-Fi issues and Office Suite applications, and as a field support specialist at Ricoh Business Solutions, focused on printer issue resolution. Javier also served as a desktop support technician at Kaiser Permanente, handling device repairs, imaging computers, and ensuring network configurations. Educational background includes a focus on Business and Information Technology through Year Up United and attendance at Foothill and Laney Colleges.