Onoriode Akpowaye

Onoriode Akpowaye is an experienced professional in customer solutions, currently serving as the Customer Solutions Team Lead at Branch International since August 2019. In this role, Onoriode leads a team to achieve exceptional results in a collaborative and customer-centric environment, while also managing direct reports to exceed expectations. Prior experience includes roles as a Customer Solutions Senior Associate and Customer Solutions Associate at Branch International, where Onoriode contributed to training new associates, developing processes that improved customer service satisfaction, and enhancing interdepartmental communication. Earlier career experience includes a position as a Customer Service Officer at First Bank of Nigeria Ltd. and as a Media Assistant at Mediacraft Associates. Onoriode holds a Bachelor's degree in Mass Communication from the University of Lagos and is pursuing an MBA in Business Administration from Miva Open University, along with a Transition into Product Management Certificate from ProductDive.