Rocco Crisci

Rocco CRISCI has extensive experience in customer service management, currently serving as Manager of Customer Service at BrandAlley since July 2014. In this role, Rocco CRISCI oversees the customer service, returns, and refund/fraud departments across multiple countries including France, the UK, Germany, Italy, Spain, Belgium, and the Netherlands, managing a diverse team of 40. Rocco CRISCI's responsibilities include formulating customer relationship strategies, developing quality service procedures, and analyzing performance metrics to enhance service delivery. Prior to this, Rocco CRISCI held roles at Private Outlet, including Manager of Customer Service and Supervisor of Customer Service, where responsibilities ranged from team management to statistical tracking of productivity. Rocco CRISCI holds a Master's degree in Natural Resource Economics from Università di Siena.