James Pisciuneri

James Pisciuneri is an experienced Service Desk Manager at Brandt Information Services since March 2021, where responsibilities include overseeing call center operations, managing staffing levels, monitoring agent performance, and improving productivity. Prior to this role, James served as the Sr. Operations Manager for 24-7 Intouch, and had a significant tenure as Team Manager at Liberty Mutual Insurance, managing a large call center team. Early career experience includes an Assistant Manager position at Ahold. James holds a Bachelor’s Degree in Business Management from South University, completed between 2009 and 2016, and attended Youngstown State University in 1988-1989.