Nicholas W. is an experienced IT Support Specialist currently employed at Braven since August 2023. Prior to this role, Nicholas served as an Information Technology Support & Hardware Technician at Maestro Business Solutions Inc. from January 2022 to August 2023, where responsibilities included managing airline service calls and supporting passenger service technology. Nicholas has a strong background in customer service and operations, having held positions as a Passenger Services Supervisor at both Sunline Services Inc. and Swissport, and as a Passenger Services Lead Agent at American Airlines. Earlier experience includes roles in technology sales and education, with a Bachelor of Arts in Professional Studies, focusing on Computing and Information Technology, from DePaul University expected in March 2024. Nicholas's diverse experiences encompass technical support, customer service, and language instruction, gaining skills across different sectors over a professional career spanning over a decade.
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