Stephanie Campano Valenzuela

Technical Support Team Lead at Brella

Stephanie Campano Valenzuela has a diverse work experience that spans from 2011 to 2019. In 2011, they were a Marketing Intern at Appracadabra Children Application Publisher, where they assisted the marketing manager in developing new content for the Social Media strategies and cleaned up and reorganized the customer relations' database. In 2012, they were a Marketing Intern at Home Sweet Home huizenbeheer, where they created content to improve the online marketing strategy of the company and performed benchmark research. In 2016, they were a Web Analyst/CRO Intern (Growth Team) at Travix International, where they were in charge of the first customer data collection project "The Voice of Customer". In 2017, they were a Customer Insight Assistant (Growth Team) at Travix International, where they were in charge of the first customer data collection project "The Voice of Customer" and made use of Google Analytics for account performance and analysis. In 2018, they were a Sales Representative at Stradivarius, where their responsibilities involved assisting customers with their payments, and a Customer Service Specialist at Eurail. In 2019, they were a Group Lead at Slush, a Technical Support Team Supervisor, Technical Support Advisor, and Customer Success Representative at Brella, where their responsibilities included coordinating technical documentation, reviewing, and publishing product updates, analyzing Help Center's content, and reviewing quality content through surveys. Lastly, they were a Customer Success Trainee at Brella, where their responsibilities were to learn the platform inside out and create events in the platform for enterprise customers.

Stephanie Campano Valenzuela has a diverse educational background. Stephanie began their studies in 2005 at Santa Maria Mazzarello and completed them in 2009. From 2011 to 2013, they attended ROC Mondriaan and obtained a Vocational Study in International Business. From 2013 to 2017, they completed their Bachelor of Business Administration (B.B.A.) at De Haagse Hogeschool / The Hague University of Applied Sciences, with a focus on International Business and Management. Additionally, they attended Haaga-Helia University of Applied Sciences in 2016 and obtained a Global Business and Administration degree.

In addition to their formal education, Stephanie has obtained several certifications. These include an Event Matchmaking and Networking certification from Brella in 2021, an Introduction to Coding certification from SheCodes Workshops in 2021, a Service Management Online Program certification from Aalto University Executive Education Ltd in 2021, a The Ultimate Guide to Google Data Studio 2021 certification from Udemy Academy in 2021, an Online SEO Basics Course certification from Online Course On Udemy in 2019, and a Google Analytics Qualified Individual certification from Google in 2016.

Links

Previous companies

Slush logo

Timeline

  • Technical Support Team Lead

    April 1, 2023 - present

  • Technical Support Team Supervisor

    April, 2022

  • Technical Support Advisor

    February, 2022

  • Customer Success Representative

    January, 2020

  • Customer Success Trainee

    September, 2019