Omer Yafai

Omer Yafai is a seasoned IT professional with extensive experience in service delivery and management. Currently serving as the National Service Delivery Manager Team Lead at Brennan IT since September 2017, Omer has held various leadership roles, including Service Management Team Lead and Service Manager. Prior experience includes working as Tech Lead and Service Manager at Meridian IT, where Omer was responsible for ensuring SLA compliance and managing client expectations. Omer's career also includes roles as a Systems Engineer and Microsoft Exchange & AD Administrator, demonstrating a strong foundation in technical support and systems administration. Omer holds a Master’s degree in Information Technology from Federation University Australia and a Bachelor’s degree in Computer Applications from Osmania University.