Kasia Roth

Kasia Roth has a diverse work experience spanning over several companies. Kasia currently works at Brevo as a Team Lead in Customer Success. Prior to that, they worked at Zendesk as a Senior Customer Success Manager, where they managed top strategic partners in EMEA and successfully reduced churn and contraction among partner-managed customers. Kasia also held the position of Customer Experience and Partnerships Director at Glopal, where they managed a team and implemented various initiatives to improve customer satisfaction. Kasia has also worked at WebInterpret in various roles, including Business Unit Director, Project Manager, Manager of Customer Success, and Customer Support Agent. Additionally, they worked as an Executive Assistant at Philia Consulting and as an Editor in Chief at Eurosystem.

Kasia Roth has a Master's degree in Journalism from the University of Warsaw, which they obtained from 2002 to 2007. Kasia also pursued an international exchange program in American/United States Studies/Civilization at TU Dortmund University from 2007 to 2008. Later, they completed a Master's degree in American/United States Studies/Civilization from the University of Warsaw from 2006 to 2009. Recently, Kasia Roth pursued an Executive MBA in Business Administration and Management, General from KEDGE Business School from 2018 to 2021. In terms of certifications, they obtained the Zendesk Support Administrator Expert I certification in September 2022 and has additional certifications in areas such as Digital Marketing, Zendesk Guide/self-service, Zendesk Explore/analytics, Foundational Support, Hubspot Sales Hub, and IC Agile Certified Professional.