Sergio Ortiz Sánchez

Sergio Ortiz Sánchez has a range of work experience spanning from 2012 to the present. Sergio currently holds the position of Team Lead Customer Experience at Brevo since 2022. Prior to that, they worked at ManoMano as a Customer Care Operations Manager Southern Europe from 2017 to 2022, where they were responsible for analyzing and evaluating indicators, ensuring optimal supervision of cash flow, and implementing SOPs and quality audits. Before that, they served as an Assistant Customer Service Manager and a Customer Service Advisor at ManoMano. In 2014, Sergio worked as a Quality consultant as a freelancer, and from 2012 to 2014, they worked as a Licensed Clinical Psychologist providing assessments, collaboration with multidisciplinary teams, and interventions for various clients.

Sergio Ortiz Sánchez has a diverse education history. Sergio obtained a Bachelor's degree in Psychology from the University of Valencia in 2010 and went on to complete a Master's degree in Clinical Psychology at CETECOVA Centro de Terapia de Conducta from 2010 to 2012. Sergio also acquired several specialized certifications and diplomas in various fields, including quality management and continuous improvement, ISO audits, and human resources management. Sergio has a Professional University Specialisation in Addiction prevention and treatment, as well as a Violence Prevention Degree. Sergio also pursued additional certification in Project Management from Unow.