Tim MacLeod

Tim is driven to help organizations clarify complexity and deliver winning customer experiences that generate an unfair competitive advantage.

Tim draws on a unique skill set of design thinking, social science research, business strategy, and leadership to help organizations kickstart culture change, and find strategic clarity in the midst of complexity. He has a track record of delivering winning customer experience strategy for some of the world’s most innovative organizations across healthcare, pharma, financial services, and mobility. He holds a doctorate in experimental psychology and has authored over 20 peer-reviewed publications on innovation in healthcare.