Adam Pemberton

Adam Pemberton has a diverse work experience in various industries. Adam started their career in customer service roles in different organizations from 2007 to 2011. Later, they worked as a Human Resources Generalist at Thing5/Virtual Agent Service, where they implemented effective recruitment and performance management processes.

In 2013, Adam joined Thing5 as an Operations Team Lead, where they implemented Salesforce CRM and created a dedicated customer support team, resulting in improved response time and customer satisfaction.

From 2015 to 2019, Adam worked as a Marketing and Sales Operations Analyst at Stantive Technologies Group Inc., leading business development and sales operations, developing the sales process, and designing a qualification program for sales inquiries.

In 2018, Adam joined Bracer EV as an Operations Consultant, redesigning the sales process and securing the company's trademark.

In 2019, Adam joined Bridgeline, first as a Business Development/Channel Marketing professional, managing outbound/inbound sales processes and partnerships, including Salesforce. Later in the same year, they became a Senior Customer Success Director, focusing on promoting customer retention, developing positive customer experiences, and expanding customer accounts. Adam also maintained expertise in industry trends and competitive landscape.

Adam Pemberton completed their education in a chronological order. From 2003 to 2007, they attended St. Francis Xavier University and obtained a Bachelor of Arts (BA) degree in Psychology. Later, from 2009 to 2010, they attended NBCC (New Brunswick Community College) where they pursued an Advanced Diploma in Human Resources Management with a focus on Human Resources. Additionally, Adam Pemberton has acquired two certifications from HubSpot Academy. In January 2018, they obtained the HubSpot Inbound Certification, and in March 2018, they received the Inbound Sales Certification.