Diana Gravett

Diana Gravett has a diverse work experience spanning different industries. Diana currently works as a Customer Success Manager at BridgeU, a position they have held since March 2022.

In their previous role at INTO University Partnerships, Diana worked as the Manager of US Partnership Admissions from August 2018 to February 2022. Their responsibilities included managing and leading teams in China and East Asia, ensuring high levels of service to prospective students and regional recruitment staff. Diana also played a key role in developing and implementing policies and processes while collaborating with North American Centers' Admissions Units. Prior to this, Diana held positions as an Associate Application Advisor and an Application Advisor in US Partnership Admissions, where they provided support to the student application process with a focus on customer service and student success.

Before their time at INTO University Partnerships, Diana worked at Strategic Group as a Sampling Agent/On-Site Manager from September 2015 to December 2017. In this role, they were responsible for promoting luxury wines and spirits through experiential marketing strategies and maintaining strong client relationships.

Diana's work experience also includes a position at Nordstrom as a BP/Savvy Cashier from September 2015 to December 2016. Their responsibilities included assisting customers at checkout, maintaining knowledge of fashion trends, and assisting with inventory control processes.

Prior to that, Diana served as a Student Advisor Intern at IAU College from July 2015 to August 2016. In this role, they assisted with enrollment coordination, advised students, managed social media networks, updated databases, and participated in local recruiting functions and presentations.

Overall, Diana has a strong background in customer service, admissions, team management, and marketing, and they have demonstrated a commitment to student success and maintaining excellent client relationships.

Diana Gravett obtained their Bachelor's degree in Psychology and French from the University of San Diego, where they studied from 2012 to 2016. In 2014, they also attended IAU College to study French Language and Literature for a brief period. Prior to their university education, Diana attended The Bush School and completed their high school education from 2008 to 2012. In addition to their formal education, Diana has obtained several certifications in customer success management from SuccessHACKER, including Certified Customer Success Manager (CCSM) Levels 1 to 4, which they achieved between June and December 2022.