Shahna Williams

Shahna Williams has a diverse work experience in the field of healthcare technology. Shahna began their career at TEKsystems in 2011 as a Go-Live Support / Implementation Support Analyst, where they provided on-site support during EMR go-live and customized Centricity EMR. From July to August 2012, Shahna also worked as a Super User and Personalization Lab Specialist for Epic's "Portfolio" at TEKsystems, providing end-user support for various healthcare professionals. In 2013, they joined CIS Consulting, LLC as a Senior Lead Support Analyst II, specializing in Centricity EMR/CPS implementation support for large medical facilities. Shahna'sresponsibilities included project kick-off meetings, workflow development, training, equipment checks, and EMR account management. Shahna also provided tier II application support, troubleshooting incident and request tickets while adhering to customer service level agreements. Shahna joined Bridgeway Benefit Technologies in 2019 as a Customer Support Engineer II, although specific details about their role are not provided.

Shahna Williams obtained a degree in EHR IT Specialist from the Community College of Baltimore County in 2012. Shahna'sfield of study focused on Implementation Support Specialist and Technical Software Support. Prior to that, they attended Medix School from 2010 to 2011, where they acquired a degree as a Medical Office Assistant. No specific field of study was mentioned for this degree. Additionally, Shahna holds a certification as a Medical Office Assistant from the NCCT institution, although the exact month and year of obtaining this certification are unknown.