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Boyd Milliken

Lead Support Engineer at BriefCam

Boyd Milliken has a diverse work experience in the field of technical support and engineering. Boyd started their career at Stream Global Services, where they worked as a Technical Support Analyst supporting Norton Anti-Virus and Norton System Works. After that, they joined Willamette Education Service District as a Network Analyst. Milliken then moved on to Symantec, where they held multiple positions, including Technical Support Engineer, Sr. Technical Support Engineer, and Sr. Technical Account Manager. In these roles, they provided technical support for Symantec Endpoint Protection, created knowledge base articles, and consulted on architecture design and incident response. Boyd then joined Milestone Systems as a Support Professional and later became a Technical Support Engineer. Their most recent position was at BriefCam, where they served as a Customer Support Engineer and was eventually promoted to Lead Support Engineer.

Boyd Milliken attended Portland State University from 2001 to 2002, where they studied Computer Science. Prior to that, from 1996 to 2000, they attended the University of Oregon and pursued a degree in Psychology. In addition, Boyd obtained the CompTIA Security+ ce certification in March 2016 from CompTIA.

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Timeline

  • Lead Support Engineer

    July, 2023 - present

  • Customer Support Engineer

    May, 2021

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