Shilpa Dutta

Customer Success Representative at Bright Money

Shilpa Dutta has a diverse work experience, beginning in 2021. Shilpa began their career as an Operations Intern at PlanetSpark, where they were responsible for helping the company build the world leader in communication skills for children in the age groups of 4 to 14 years. In 2022, they worked as a Customer Success Representative at Bright Money, where they handled customer queries via chat and email, understood the product the company offered, and followed definite SLAs and CSATs. Shilpa also worked as a Customer Success Intern at Bright Money, where they were responsible for delivering AI-driven financial planning that delivers real results automatically. In the same year, they also worked as a Data Annotator at Artivatic.ai [a RenewBuy Company], where they were responsible for providing efficiency, transparency, risk assessment, personalization and digitization in the entire lifecycle of operations. Additionally, they worked as an Anesthesia Technician at BLK - Max Super Speciality Hospital, where they were responsible for providing integrated world-class healthcare services. In 2022, they also worked as a People Operations at Novo, a banking platform built for small businesses, and as a Courtesy Intern at Prepca Eduserv Private Limited, a test series provider for CA Examination. Additionally, they worked as a Youth Influencer at uLead, a community where more than 4,000 GenZers are provided help, guidance, and support in their path to their dream university, internship, or job. In 2021, they worked as an Operations Team Lead at Skillbee, where they were responsible for connecting skill-verified blue collar workers with trusted employers. Shilpa also worked as a Lead Generation, where they searched for potential leads for the company, reached out to various people, ran programming and communicated with potential leads offering work, and informed the company regarding the same. In 2022, they worked as a Hosting Intern at Naturaldays Wellness and as a Client Servicing at Korporate Ladders, where they were responsible for Career Progression Planning.

Shilpa Dutta is currently pursuing a Master's degree in Clinical Embryology at Datta Meghe Institute of Medical Sciences, Wardha, which they began in 2022. Prior to this, they obtained a Bachelor's degree in Anesthesiologist Assistant from CT University in 2019. Shilpa has also earned certifications in WorkSafe Delta-POSH Act Awareness from Bright Money in June 2022, MS Excel from Udemy in January 2022, and Market Research Trainee from HappiMynd in January 2022. Before their undergraduate studies, Shilpa attended Maharani kassiswari girls higher secondary school from 2015 to 2017, and Mary immaculate school from 2005 to 2015, where they earned their High school diploma.

Links

Previous companies

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Timeline

  • Customer Success Representative

    December, 2022 - present

  • Customer Success Intern

    June, 2022