Sumiran Bhatia

Director - Service, Operations & Regulation at Bright Money

Sumiran Bhatia has worked for multiple companies since 2007. Sumiran started their career at American Express as a Lead Instructor, Customer Experience Trainer, and Senior Team Member. In 2013, they moved to American Express Banking Corp as a Senior Manager - AML | Compliance and Customer Redressal and Team Leader KYC and Cross Functional Sales. In 2016, they joined Genpact as a Site Lead, where they were responsible for leading a site of 80 FTEs. In 2017, they moved to Deutsche Bank as an Assistant Vice President, where they were responsible for reviewing institutional clients as part of AML and KYC procedures. In 2020, they joined KPMG as Head Of Operations - Banking Ops and Risk. Currently, they are working at Bright Money as Director - Ops and Head of Voice of Customer & Customer Success team.

Sumiran Bhatia's education history includes a Masters in Business Law from the National Law School of India University from 2022 to 2024, a Master of Business Administration (M.B.A.) from the Symbiosis Institute of Management Studies from 2009 to 2012, and a Bachelor's Degree from Delhi University from 2003 to 2006. Additionally, Sumiran has obtained certifications in Instructional Design and Facilitation Skills from Vyaktitva in March 2012, Certified Synchronous Facilitator for Virtual Trainings (American Express and Insync, USA) from Insync Training LLC in January 2012, and has completed a Travel and Ticketing course for Delta Airlines.

Links

Previous companies

Genpact logo
American Express logo
Deutsche Bank logo

Timeline

  • Director - Service, Operations & Regulation

    January, 2022 - present

  • Head of Voice of Customer & Customer Success team

    March, 2021

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