David Pennell

David Pennell has over 35 years of experience in various roles related to customer solutions, customer experience, sales enablement, and learning services. David is currently the Director of Customer Solutions & Customer Experience at Bright Pattern, where they work with a team to deliver customer success and experience through solution engineering, onboarding, training, and user adoption.

Prior to this role, David worked at Avaya as the Sr. Director of Sales Enablement & Learning Services. In this position, they led a global team focused on end-to-end sales enablement and learning services for employees, partners, and customers. David was responsible for aligning programs, driving adoption of content and solutions, and accelerating revenue attainment.

Before Avaya, David held various leadership positions at Bright Pattern, Inc., where they served as the Director of Professional Services. In this role, they were responsible for delivering value-added client services, customer support, solutions consulting, and education services in a SaaS environment. David played a key role in transforming traditional call centers into cloud-based omni-channel customer engagement solutions.

David also has experience at Aspect and Aspect Communications, where they held roles such as Senior Director of Aspect Professional Services and Senior Manager of Instructional Design and Technology Operations. In these positions, they oversaw the creation and maintenance of product curriculums, managed training infrastructure, and developed innovative training programs.

Earlier in their career, David worked at Aspect Telecommunications as a Senior Technical Instructor and District Manager/Business Applications Consultant. David delivered training sessions and seminars on Aspect products and provided support for contact centers.

David started their career at Lockheed Martin, where they held roles as a Supervisor/Manager and Senior Satellite Systems Engineer. In these positions, they managed technical support teams, provided project planning and management, and collaborated with NASA and Space Shuttle crew members.

Overall, David Pennell has a wealth of experience in customer solutions, customer experience, sales enablement, and learning services, with a strong focus on driving business transformations and delivering measurable outcomes.

David Pennell obtained a Bachelor of Science degree in Aeronautical Operations from San Jose State University in San Jose, CA, which they attended from 1981 to 1986. Later, they pursued further education and completed a Master of Science degree in Telecommunications Management from Golden Gate University in San Francisco, CA, studying from 1991 to 1994. David'sacademic background includes a focus on Aeronautics/Aerospace during their undergraduate studies and Communications during their graduate studies.