Maria Kolesnikova

Maria Kolesnikova is a Product Manager at Bright since 2022. Prior to that, they worked at Koshelek from 2015 to 2022, starting as a Support Specialist and then becoming the Lead of the support department. At Koshelek, they launched a chat in their mobile app, reduced first reply time from 10 minutes to 10 seconds, conducted product market fit among 400k users, and led the development of next-generation requirements for the chat and CRM. Maria also ran a refactoring of internal support tools that reduced response time by 20% and launched an AI project for automated support. Before Koshelek, they worked as a Customer Support Specialist at Umisoft from 2014 to 2015.

Maria Kolesnikova obtained a Master's degree in Selection and Genetics from Omsk State University, where they studied from 2007 to 2011. Additionally, they have obtained certifications in Agile Product Ownership from ICAgile in April 2021, Basics of Project Activities from St. Petersburg Polytechnic University in January 2020, and How to Develop a Product Your Customers Will Gladly Buy from https://zamesin.me/. The month and year of obtaining the latter certification are not specified.