Alejandra Diaz Sanchez

Alejandra Diaz Sanchez has a diverse range of work experience. Alejandra started their career at Teleperformance México as a Bilingual Customer Service Representative, where they handled incoming calls, resolved customer complaints, and troubleshooted GPS devices. Alejandra then moved on to TTEC as a Customer Service Representative, where they managed a high-volume workload and became a lead trainer. After that, they worked at CompuCom in various roles, including Team Lead, QA Analyst, FOC Operations Admin, and FOC Operations Associate. In these positions, they demonstrated strong analytical and communication skills, resolved quality problems, and coached new team members. Alejandra then joined Tata Consultancy Services as a Service Desk Team Lead, where they managed incoming calls and implemented ticket handling procedures. At 6Connex, they served as a Junior Project Manager and later became a Project Manager, managing multiple projects with varying complexities. Most recently, they joined Brightcove as a Senior Project Manager, consulting and guiding external clients in delivering contracted deliverables related to the Brightcove video experience. Overall, Alejandra has a solid background in customer service, project management, and team leadership.

Alejandra Diaz Sanchez obtained a Bachelor's degree in Computer/Information Technology Administration and Management from Universidad Latinoamericana, S.C. Alejandra attended the university from 2017 to 2021, completing their degree during this period.

In terms of additional certifications, Alejandra obtained a Project Management Professional (PMP) certification from the Project Management Institute in June 2023. Alejandra also obtained a Certification in Information Technology, Digital Transformation and Big Data from CEREM, Escuela Internacional de Negocios in October 2022. Furthermore, Alejandra earned a Lean Six Sigma White Belt Certification from The Council for Six Sigma Certification (CSSC) in March 2021. Lastly, they obtained an ITIL Fundamentals V3 certification in May 2018, though the institution is not specified.