Kayla Heigelmann (Welch)

Kayla (Welch) Heigelmann has a diverse work experience that spans across various industries. Kayla is currently working at BrightEdge as a Customer Success Manager, specifically focusing on the enterprise segment. Prior to that, they were the Director of SEO at Know Agency.

Before joining Know Agency, Kayla worked at BrightEdge, where they held multiple roles. Kayla started as a Project Manager in the Customer Success department before transitioning to a Customer Success Manager position, serving small and mid-sized businesses. Eventually, they became a Senior Customer Success Manager, taking on more responsibilities in managing relationships and ensuring customer satisfaction.

Earlier in their career, Kayla worked as a Marketing Coordinator at Maximum Velocity, where they gained experience in coordinating marketing efforts. Kayla also worked as a Logistics Account Executive at Total Quality Logistics, where they handled logistics accounts.

In addition, Kayla has experience in the media industry, having worked as a Production Assistant at Fox Sports Sportstime Ohio and as a Marketing and Communications Associate at ESPN Cleveland (Good Karma Broadcasting).

Overall, Kayla has a strong background in customer success, marketing, and communications, and has demonstrated their ability to adapt and excel in different roles and industries.

Kayla (Welch) Heigelmann completed their Bachelor of Science degree in Journalism from Ohio University between 2012 and 2015. In February 2018, they obtained a BrightEdge Certification from BrightEdge.